Privacy Statement of De Monsters

July 1st 2021

During the processing of personal data De Monsters works conform the requirements of the applicable data protection legislation, like the General Data Protection Regulation. This means we:

  • clearly specify our purposes before we process personal data, by using this Privacy policy;
  • limit our collection of personal data to only the personal data needed for legitimate purposes;
  • first ask for explicit permission to process your personal data in cases where your permission is required;
  • take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
  • respect your right to access, correct or delete your personal data held by us.

De Monsters is the party responsible for all data processing. In this Privacy policy, we will explain what kind of personal data we collect and for which purposes within our Smart Office Plan service. We recommend that you read it carefully. If you have any questions regarding the processing of personal data, you can find the contact details of De Monsters at the end of this Privacy policy.

1. Registration and access to the service

To make use of our service requires you to register beforehand. You will have to provide some information about yourself and choose a password for the account that we will set up for you.

Within our portal, you can access a management environment where you can set, specify and change settings. We will keep track of your activities for proof.

Within our service, you can send surveys, add additional people, and use the Smart Office Plan tools. We will keep track of some of your activities for product improvements. We also need your information in order for the service to function properly.

For this purpose, we use your name, address details, phone number, invoice address, email address, payment details, birthdate, and IP address. We need this data because of our agreement with you. We store this information for sixty days after you closed your account, or longer when this is needed by Dutch law (in case of payment information). We will retain this data so that you don't have to re-enter it every time you visit our website, and in order to contact you in connection with the execution of the agreement, invoicing and payment, and to provide an overview of the products and services you have purchased from us.

Providing to Third Parties
We collaborate with other organisations that may receive your personal data.

To create the service, we work together with:

2. Subscription

Via Smart Office Plan you can take out a paid subscription. We use your personal data to complete the payment.

For this purpose, we use your name and address details, email address, ip address and payment details. We need this data because of our agreement with you. We store this information until you cancel your subscription. Certain types of personal data will be retained for a longer period with regards to the legal tax retention.

Providing to Third Parties
We collaborate with other organisations that may receive your personal data.

To handle your subscription, we work together with:

3. Sending newsletters

We have a newsletter to inform those interested in news, tips and information about our products and services. Your email address is added to the list of subscribers, only with your permission.

For this purpose, we use your name and email address. We do this on the basis of your consent. We store this information until you cancel your subscription.

You may cancel your subscription to our newsletter at any time. Each newsletter contains a link to unsubscribe from our newsletter.

Providing to Third Parties
We collaborate with other organisations that may receive your personal data.

To handle your newsletter, we work together with:

  • Our newsletter provider: Mailchimp, Atlanta, Georgia, USA

4. Contact form

You can use our contact form to ask questions or make any request.

For this purpose, we use your name, country, phone number and email address. We do this on the basis of your consent. We store this information until we are sure that you are satisfied with our response.

5. Promotion

Other than the advertisements on the website, we can inform you about new products or services:

  • by email
  • via social media

You can object at all times against this promotional communication. Every email contains a cancellation link. On social media, you can block us or use the cancellation option. You can also inform us through your account. Further, you can inform us through the portal.

6. Providing data to third parties

Except for the parties necessary to deliver the above mentioned services, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required to do so by law (for example, when the police demands access to personal data in case of a suspected crime).

7. Statistics

We keep statistics on the use of our online service.

8. Cookies

We make use of cookies. Cookies are small files in which we can store information, so that you do not have to fill in the information again. We can also use them to see whether you are visiting us again.

The first time you visit our service, we will show you a notification explaining our cookies and ask for your permission for the use of these cookies.

You can disable the use of cookies through your browser setting, but some parts of our website may not work properly as a result of that.

9. Google Analytics

We use Google Analytics to track visitors on our website and to get reports about how visitors use the website. We accepted the data processing agreement from Google. We don't allow Google to use information obtained by Analytics for other Google services, and we anonymize the IP-addresses.

10. Security

We take security measures to reduce misuse of and unauthorized access to personal data. We take responsibility for the security of your personal data. We renew our security measures to ensure safe storage of personal data and keep track what might go wrong.

11. Changes to this Privacy policy

We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes.

12. Inspection and modification of your data

You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.

You have the following rights:

  • Right of access: you have the right to see what kind of personal data we processed about you;
  • Right of rectification: you have the right to rectify any personal data we have processed about you, if this information is (partially) wrong;
  • Right to complain: you have the right to file a complaint against the processing of your personal data by us, or against direct marketing;
  • Right to be forgotten: you can file a request with us to remove any personal data we have processed of you;
  • Right to data portability: if technically possible, you have the right to ask us to transfer your processed personal data to a third party;
  • Right to restriction of processing: you can file a request with us to (temporarily) restrict the processing of your personal data.

If you exercise any of the rights mentioned above, we might ask to identify yourself with a valid ID, to confirm it is your personal data. If so, it is important that you hide your social security number and photo.

We will usually respond to your request within 30 days. This term can be extended if the request is proven to be complex or tied to a specific right. You will be notified about a possible extension of this term.

13. Complaints

If you want to file a complaint about our use of personal data, please send an email with the details of your complaint to [email protected]. We will look into and respond to any complaints we receive.

If you think that we are not helping you in the right way, you have the right to file a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens.

Contact details

De Monsters
KNSM-Laan 137
1019LB Amsterdam
[email protected]
+31203311443

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